Build it Upp Customer Cancellation Policy

At Build it Upp, we pride ourselves on delivering transparent and reliable construction services. We work diligently to understand customer requirements and provide designs, documents, and other essential details.

In the unlikely event that a customer decides to cancel the project after paying any portion of the booking amount, they must clearly inform Build it Upp of their intent to cancel. This notification should be sent via email from the registered email address provided to Build it Upp at help@builditupp.com (or any other email address provided in the future), or through a registered post with acknowledgment of receipt. The customer must include their reasons for cancellation in this communication.

All cancellations made as mentioned above beyond 48 hours from the payment of the booking amount will incur a non-refundable onboarding fee equal to 1% of the Construction Cost, in addition to the applicable service fee corresponding to the stage of service outlined herein.

Construction Cost refers to the total cost of the project before any discounts, if applicable. The service fee will be calculated based on the latest Construction Cost approved by the customer.

Any costs incurred by the contractor during the construction stage for resource mobilization, exceeding the 2% stage-wise fees mentioned above, will be charged based on actual expenses. In the event of a dispute between the customer and the contractor regarding these charges, the final decision on chargeable amounts and any additional time required will rest with Build it Upp.

Any additional services not listed in the above schedule will also be charged based on actual expenses.

All the above-mentioned fees are covered with taxes.

Any cancellations that may occur will attract the cancellation amount as far as the contract between Build it Upp and the customer is concerned, but in case the cancellations occur after the commencement of the project, then a reduction will be made as agreed between Build it Upp and the customer.

If any architectural or structural designs are completed, or if data such as digital surveys or soil tests are collected, the relevant information or final documentation will be shared only as applicable according to the designated schedule.

Should the costs borne by Build it Upp in discharging the services mentioned above exceed the charges paid by the customer, then such excess shall be payable by the customer to Build it Upp, or any other party as may be communicated in writing by Build it Upp within thirty (30) business days of the service of a notice by Build it Upp to the customer to this effect. In the event that the customer has not paid the excess within the aforesaid time frame, Build it Upp shall be at liberty to charge interest at an 18% per annum rate until the surplus is paid in full together with any related charges.

Build it Upp shall give back the remaining refundable amount that may be prevalent in the contract, by subtracting the necessary deductions, stated in the section above, from the amount initially paid by the customer. The refund will be made to the bank account given by the customer within 30 (thirty) business days from the date Build it Upp and the customer mutually decide the refund amount. As a reminder, cash refunds are not allowed.

However, Build it Upp will set and have the final discretion on the cancellation policy of its services from time to time. All alterations made will be definitive and applicable to all stakeholders linked to the agreement. The customer shall further be bound by the updated terms and conditions.